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Shipping, Returns & Trading Terms

Shipping

*During the traditional Christmas break, some orders (ordered just prior to Christmas), may not be despatched until two weeks after Christmas.  Furthermore, Safetyline is not open during Victorian designated public holidays. Please take the information into account when allowing for shipping.

Safetyline charges freight based on your delivery destination and cart total with a minimum charge of $16.50.
Please use the freight calculator in the cart to generate a quote.

Safetyline aims to despatch goods to you within 48 hours.  Additional freight charges may be applied for remote locations.

Estimated Delivery Times

  • NSW, VIC, TAS, QLD & SA - 3-5 working days
  • WA - 5-7 working days
  • NT - 7-10 working days

To ensure a smooth delivery of your goods, please make sure you fill in the details as requested on our website fully, especially detailed street address.  

Also, please make sure you have sufficient assistance to unload your goods at your end because some of these may be heavy or bulky. No liability will be accepted by Safetyline for any charges associated with re-deliveries, particularly where the delivery cannot be made due to a customer not being present, or where the products cannot be unloaded.

No insurance is included in the purchase price or delivery charges for goods in transit.

Deliveries outside Australia will be charged at cost.  Please email us for an estimate of the cost of such freight.


Returns

Please note that returns because of a change of mind by you will not be accepted by Safetyline.

All customers are urged to be very clear about selection of products before purchase. Please ensure you have referred to the SafetyLine website for all product descriptions, suggested applications and product dimensions.

We reserve the right to refuse credits or returns because of a change of mind.

We offer a 14 day money back refund on all our products (excluding Custom Made products). Notification of return of goods must be made within 14 days of purchase, all goods are to be returned in their original packaging and in a saleable condition (in our judgement).

SafetyLine will charge a handling and re-stocking fee of $100.00 + GST for returns, plus the cost of shipping the original products to you. You will also be responsible for the costs of freight back to us.

Should you wish to purchase an alternative replacement product, please proceed to the website and place your new order. Any applicable refund on a return will be processed separately to future, or alternative product orders.


Trading Terms

Safetyline does not offer discounts beyond the published price.  Safetyline does not offer credit or trading accounts – all purchases must be pre-paid prior to shipping.